Public Liability Claims & Compensation

If you’ve been injured in a public place due to someone else’s negligence, Windsor Law will fight for your rights, compensation and recovery.

Accidents in public or private places you don’t expect — a slip in a shopping centre, a fall in a park, a dog attack on a footpath — can have devastating consequences. They can cause medical bills, lost income, permanent impairment and ongoing impact on your life. At Windsor Law, we specialise in public liability claims in NSW and we understand the complex legal issues: duty of care, negligence, time-limits and insurers. We work to protect your rights, gather the evidence and claim the compensation you deserve so you can focus on healing and moving forward.
What We Cover
We assist clients injured in a range of public or semi-public settings. Examples include:
  • Slips, trips or falls on wet floors, uneven pavements, stairs, handrails. 
  • Injuries at shopping centres, restaurants, schools, parks, sports venues, rental properties or private premises open to the public. 
  • Dog attacks, assault or inadequate security incidents in public buildings or venues. 
  • Accidents caused by poor lighting, faulty furniture/equipment, inadequate signage or hazard management. 

We will review your incident, identify which party owed a duty of care, whether that duty was breached, and how your injury can be connected to that breach.

Your Rights & What You Can Claim

Under NSW law you may be eligible to claim for:

  • Past and future medical, hospital and rehabilitation expenses. 
  • Lost wages, reduced earning capacity and loss of superannuation. 
  • Pain, suffering and loss of enjoyment of life (non-economic loss) when your impairment is significant. 
  • Domestic assistance, help at home, modifications if your injury changes your lifestyle. 
  • Property damage or personal belongings in certain cases (e.g., negligent hazards causing damage) — we’ll review whether this applies to your case.

In NSW, you generally have 3 years from the date of injury to bring a claim under the Limitation Act.  But immediate action is often required to gather evidence (photos, CCTV, incident reports) and preserve your rights. 

Why Choose Windsor Law?

Experience, results, and a client-focused approach.

  • Transparent approach: we clearly explain your entitlements and oversee the legal process so you can focus on recovery.
  • We know how insurers operate and we act early — gathering evidence, preserving rights, protecting you from rushed low-offers. 
  • Tailored support: we handle the legal complexity while you concentrate on healing.
  • Our team has in-depth experience in public liability claims, understanding the legislation (such as the Civil Liability Act 2002 (NSW)) and how to hold property owners, occupiers or event organisers to account. 

Our Process – Step by Step

Free consultation &
incident review

We listen to your story, map out what happened, and advise on your potential claims.

Evidence gathering & liability assessment
We help assemble accident-scene photos, witness statements, medical records, CCTV, incident reports and check duty-of-care issues.
Injury assessment & losses quantification
We obtain expert medical and economic evidence to establish the extent of your injuries and losses.
Negotiation or dispute resolution
We negotiate with the liability insurer; if needed, we take your case to court or tribunal.
Settlement & closure
We secure your compensation, confirm your future needs are addressed, and close the matter with you informed and supported.

What to Do Immediately After an Accident

  • Seek medical attention without delay, even if injuries seem minor — early treatment aids recovery and strengthens your claim.
  • Report the incident formally to the property owner/manager and request an incident report number or copy.
  • Take photographs of the accident scene, hazard, your injury, and any relevant factors (lighting, wet floor, signage, lack of guardrails).
  • Collect witness names and contact details; preserve anything relevant like CCTV footage.
  • Keep records of all treatment, medical bills, time off work, travel to appointments and out-of-pocket costs.
  • Contact Windsor Law as soon as possible — the sooner we begin, the better your chance of preserving strong evidence and meeting deadlines.

Frequently Asked Questions

Injuries that happen on private premises (like a shop, rental house or business) may still qualify under public liability law if the property was open to the public or you were invited on the premises. 
Having some fault does not automatically prevent a claim, but it may reduce the compensation you receive. A lawyer will assess the circumstances and advise your options.

Many public liability claims resolve in 12-18 months, but it depends on factors such as liability disputes, injury severity and negotiation. 

Not always. Many claims settle pre-litigation. But if liability is denied or damages are heavily contested, we’re prepared to take your case to court with you.

Ready to talk about your public liability claim?

Book a free consultation with Windsor Law today. Let us review what happened, explain your rights and help you claim the compensation you deserve.

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 Proven expertise, free consultation, no win, no fee.